Hello,
Hmm this is a tough one to diagnose by email. I woudl say your best bet is definitely to take the boots back to the store you mentioned and get them to help you out. Any wakeboard shop should be able to help you out. If you need any other gear, please stop by our web site at http://www.rdcshop.com.
Chris Stringer
RDCShop.com Online Board Shop
Bend Ski and Board Sport
1009 NW Galveston
Bend, OR 97701
Email: jcstringer@rdcshop.com
Web: http://www.rdcshop.com
Fax: 541.312.1159
Local Phone: 541.389.4667
Toll Free Phone: 1.877.BEND.SKI
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